FAQ | Common Mopit Questions | Mopit

What is included in my Lease agreement?

All chemicals, Maintenance parts, and all parts needed to keep your machine running up to a full machine replacement. All you pay is the shipping & Handling! Supplies Order Form

When leasing, who is responsible when major components fail (motor, pump, electronics, controls) during normal use?

Spectrum Industrial Products/Mopit provides all replacement parts, including all major components to Mopit lease customers at no charge, the Lessee only pays the S&H on parts and supplies. The S&H charges are based on the weight, dimensions and destination of the shipment.

How is liability determined if a part breaks due to wear and tear versus misuse or operator error?

Under Mopit’s lease program, we do not differentiate between normal wear and tear and misuse or operator error with respect to the equipment itself. Mopit covers repair and replacement of parts and machines regardless of the cause, as part of providing a simple, low-maintenance experience for our customers. Liability is only evaluated in situations involving damage to property or injury to individuals. In those cases: If the equipment was being used as intended and in accordance with Mopit’s provided instructions and safety guidelines, Mopit would be responsible for issues related to the equipment itself (such as a defect or malfunction). If the damage or injury results from misuse, operation outside of intended use, or failure to follow provided instructions or safety guidelines, responsibility would rest with the customer. This approach allows us to eliminate any need to determine fault for equipment damage while maintaining clear and standard boundaries around safe operation and liability.

When leasing, at what point does Mopit repair a machine versus replace it entirely?

This decision is mostly up to the customer. Our tech support team is required to go through some basic over the phone troubleshooting with customers in connection with the issue the customer is facing. Once the customer goes through these troubleshooting steps the customer can choose if they want replacement parts, or a replacement half of the Mopit, or a complete replacement Mopit. All these options are provided at no cost other than the shipping and handling which the customer covers. Shipping and handling costs are the lowest on replacement parts because they are smaller and lighter than the other two options. No matter which option the customer chooses, instructional videos and over the phone, or video phone support is available to walk customers through each step.

What is the expected service lifespan of each Mopit machine model under normal operating conditions?

5-7 years with routine maintenance, but we have many customers go much longer than that.

If a machine reaches the end of its usable life during the lease, what happens next?

The machine will be replaced with a refurbished machine of the same model. If a newer model is available, then the customer will have the option to sign a new lease agreement for the newer model. Upgrading to a newer model will increase the lease cost, however the new lease would continue with a month-to-month term.

What maintenance is included as part of the lease (routine, preventive, and non-routine)?

Spectrum doesn’t provide any on-site service, instead we provide the soap, squeegee blades, replacement parts, and replacement machines as needed or requested. We have a large video library on our website, and YouTube that walk customers through training, troubleshooting, and the replacement of nearly every part on the Mopit.

Who is responsible for repairs when the machine stops working or breaks down?

The customer is responsible for all on-site service of the Mopit. If they don’t want to service or repair the Mopit then they can go through Mopit tech support and order a replacement half of a machine, or full replacement machine and pay the related S&H costs for the replacement.

Are parts and labor included for normal wear and tear, or are those billed separately?

Supplies, parts, and replacement machines are provided at no charge; however, the customer is responsible for shipping and handling fees on these items. The S&H on these items are invoiced separately. Spectrum doesn’t provide on-site service, instead we enable the customer to replace parts through our video library and phone/video tech support.

What happens if a machine becomes unusable - do you provide a replacement unit?

Yes, we will provide a refurbished replacement unit, the customer will only pay for the shipping and handling on the replacement unit and to return their defective machine.

Is there a timeframe or expectation for repair or replacement when equipment fails?

Supplies, Parts, and replacement machine orders placed by 12PM MST ship the same business day via UPS. The longest transit time with UPS ground is 5 business days. Customers can request expedited shipping on all parts except those which contain the lithium battery portion of the machine. Customers should have the items needed to repair their machines within 5 business days and almost all parts can be expedited to UPS next day air service upon request at a higher shipping cost.

Are lease payments adjusted or paused if a machine is out of service?

There is no contractual obligation to adjust lease payments if the machine is out of service. The customer is responsible for letting us know when their machine is out of service so that the tech support team can take immediate steps to get their Mopit working again.

Who is responsible if the machine causes damage, injury, or a safety incident?

Responsibility for any damage, injury, or safety incident is determined based on the circumstances of use. Mopit is responsible for ensuring that all equipment is designed & manufactured, to meet applicable safety standards. The customer is responsible for ensuring that the equipment is used in accordance with provided instructions, training, and within appropriate operating conditions. We provide training resources and ongoing support to help ensure safe and proper use of the equipment.

What support response times should we expect when we contact technical support?

During normal business hours of 8AM-5PM MST approximately 95% of all calls are immediately answered by a live technician based in America. The remaining approximate 5% of calls/requests are responded to within 60 minutes. Limited after hours telephone tech support is also available.

Is there an escalation process if an issue is not resolved through standard support?

Yes, customers are welcome to request to speak to a supervisor if they are unhappy with tech support. This is a very rare occurrence.

How often can lease rates increase, and is there any cap on those increases?

There is no cap on how often lease rates can rise. There is no cap on those increase amounts. Because our customers are not locked into the Mopit lease, (month-to-month term), we rarely raise prices on customers because they are free to cancel their lease at any time. Historically speaking, existing lease customers have experienced a rate increase about once every ten years. We do raise the lease cost for new lease customers when a new model is released or when an existing lease customer upgrades to a newer model machine.

How much notice is provided before a lease rate increase takes effect?

30 days’ notice.

What condition is the machine expected to be in when returned at lease termination?

We don’t have any condition requirements for the machines upon termination.

When leasing, what is considered normal wear and tear versus chargeable damage?

We don’t distinguish between normal wear and tear and chargeable damage. You are always covered unless the machine is stolen or lost.

Are there any fees at the end of the lease beyond return shipping?

The lease is active until the Mopit arrives at Spectrum’s location. If you want us to send return shipping boxes upon termination then we do charge you for those, otherwise there are no additional charges beyond return shipping at the end of the lease.

When leasing, what happens if there is a disagreement regarding machine condition or billing?

Lease customers are never charged extra due to their Mopit’s condition, unless it is stolen or lost. Billing questions can be answered by calling 1-800-290-2833 or by email.

What chemical can I use in my machine?

We recommend our Mopit floor cleaner pouches that are premeasured for 1 full tank. You can also use most other low-foaming chemical that has a neutral pH level of around 6–8.

When does your squeegee need to be replaced?

We recommend every 4–6 weeks with regular use.

When should I replace my brush?

We recommend replacing the brush once a year with regular use.

When should I replace my white squeegee wheels?

We recommend replacing the white squeegee wheels every 6–12 months or as needed.

How often should I clean the vacuum filter & fresh water filter?

We recommend cleaning these filters at least once a month.

How often should I replace the idle bearing hub?

We recommend replacing the idle bearing hub once a year.

How often should I replace the drive bearings?

Replace as needed. When they need to be replaced they will make a squeaking sound or loud metallic noise down by the brush.

My machine does not pick up water like it used to; what can be the issue?

Please refer to the suction troubleshooting video: Mopit Mid Suction Troubleshooting

My machine does not dispense water; what could be the issue?

Please refer to the water system troubleshooting video: Mopit Mid Water System Troubleshooting

My machine's brush does not work; what could be the issue?

Please refer to the brush system troubleshooting video: Mopit Brush System Troubleshooting

My machine does not turn on at all; what could be the issue?

Please refer to the battery reset procedure: Mopit Battery Reset

My machine has a very bad odor; what can I do to resolve it?

We recommend deep cleaning the top tank and filter at least once a month. How to Clean Your Machine We also have a cleaning chemical that helps with odors called our Mopit Fresh.

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